Effective Date: May 18th, 2018
Who is Responsible for Processing Your Personal Data
What Personal Data Do We Collect And When
We ask you for some specific personal data to be able to provide you with the products or services you request. For example, when you make a purchase on LilliesQ.com, contact our consumer care team, request to receive communications, create an account or join the Lillie’s Table program, participate in our events or contests, or use our Sites.
Your personal data can include but not be limited to:
- Contact details including your first and last name, email address, telephone number, shipping address, and billing address
- LilliesQ.com login and account information, including email and password and user ID assigned to your account
- Personal details including gender, where you live, your date of birth and purchase history on our website
- Payment or credit card information
- Personal preferences including your “wish list” you mark on our site, as well as marketing preferences you set when receiving email communications from us
Some data is collected automatically from the device or browser you’re using to access our site. This can include:
- Cookies, IP addresses, referrer headers, data identifying your web browser and version, web beacons and tags
- Device IDs, state, network access, storage information and battery information
Kids Who Access Our Site
We request that children do not provide personally identifiable information through the Site. We do not knowingly collect personal information from children under the age of 13.
How we use your personal data
Lillie’s Q uses the personal information you provide to us to communicate with you, to deliver products and services that you ordered, to fulfill your requests and respond to your inquiries if you contact our customer care team, and to provide information about our products, and Site and for verification purposes. We also use your personal information for research and analysis purposes to better understand how you and other visitors navigate our site, and which products are purchased, to inform how we make the best experience for you and people like you.
Advertising, Cookies and Pixel Tags
Lillie’s Q uses a variety of methods, such as cookies and pixel tags to collect information when visiting our site or logging into your account, which may include your IP-address; unique cookie identifier, cookie information and information on whether your device has software to access certain features; unique device identifier and device type; domain, browser type and language, operating system and system settings; country and time zone; previously visited websites; information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and access times and referring URLs.
Third parties may also collect information on our sites through cookies, and third-party plug-ins and widgets to create certain features on our site. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
We use third-party advertising cookies, such as social media cookies, to collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, Snapchat or other social networks and/or not allowing you to share content from our site on social media via our “share” widgets.
Your browser can help you manage cookies and what data you allow our site to collect, and also opt out of seeing our ads directly from your social news feed by selecting that you do not want to see ads from Lillie’s Q.
Protecting your personal data
We take the information you provide us seriously and are committed to protecting it. Only authorized members of our workforce with a valid business need are granted access to information supplied by customers. For example, a customer care member will be able to see your personal order information to verify your purchase history, shipping, or billing address. We keep your personal information only as long as it is reasonably necessary to fulfill the purpose for which it was collected. In some cases, we are required by law to keep your personal information for a specified period of time. For example, where information is collected for transactions such as purchases or refunds, Lillie’s Q is required to retain this information based on regulatory requirements.
Overall, we use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data. Despite our policies and procedures, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse, and setting strong passwords for all of your personal accounts.
How to Contact Us